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We’re currently experiencing high order volumes. Please allow a little extra time for your order to be dispatched.

DECJUBA

AustraliaYou can return your online order within 30 days of purchase for a standard refund or instant refund with Refundid via our Australia&#xA0;<a href="https://portal.refundid.com/stores/decjuba">returns portal here</a>.New ZealandYou can return your online order within 30 days of purchase for a standard refund refund via our New Zealand returns portal <a href="https://portal.refundid.com/stores/decjuba-nz" target="_blank" rel="noopener noreferrer">here</a>.&#xA0; We cannot accept or process returns sent directly to our warehouse unless they have been submitted through the appropriate portal. Please note, In-store (including Floor to Door) and Click &amp; Collect purchases can only be returned or exchanged in store. We are unable to process exchanges through our online store. If you would like to exchange for an alternate item, size or colour please visit your nearest DECJUBA store.&#xA0;

Australia. You can return your online order within 30 days of purchase for a standard refund or instant refund with Refundid via our Australia returns portal here. New Zealand. You can return your online order within 30 days of purchase for a standar

How do I return an item online?

Returns

Process

How much does shipping cost?

When will my order ship?

How long will my delivery take to ship?

Can I change my delivery address after my order has been placed?

Why is my order delayed?

What shipping options do you offer?

Do you ship internationally?

Do you deliver to PO Boxes or Parcel lockers?

Will a public holiday delay my delivery?

Delivery

How can I track my order?

Why is my tracking id showing as invalid?

Can I authorise for parcel to be left without signature?

What do I do if my order is lost in transit?

Tracking

Delivery and Tracking

What is Decjuba's return policy?

Can I return an item I purchased on sale?

Can I exchange an item?

How long do I have to return my purchase?

What products are ineligible for returns?

Can I return my order shipped internationally?

Can I return a Decjuba item I purchased from another retailer?

EU Right of Withdrawal

Policy

How will I be refunded & when will I receive my refund?

How do I return or exchange a faulty item?

What happens if my order is returned to sender to DECJUBA?

DECJUBA Cashless payments trial

What payment methods do you offer?

Buy now pay later options

What is DECJUBA's Afterpay policy?

What is DECJUBA's Klarna policy?

What is DECJUBA's Zip Pay policy?

Payments

When will my e-gift card be be sent?

How do I use a gift card online?

Can I use an e-gift card instore?

My gift card isn't working?

Can I check my gift card balance?

When does my gift card expire?

Can you reissue a lost gift card?

I can't locate the PIN for my gift card

Gift Cards

Payments & Gift Cards

How do I resell with Authentified?

What does being a DECJUBA Insider entitle me to?

How do I get my 10% Insider discount?

How do I create an account?

I received a coupon code in an email and it's not working?

How to edit email preferences

How do I unsubscribe from emails?

INSIDER Account

How to get in touch?

Why am I receiving a 404 error?

Help! I can't get the site to work

Why am I getting an error message that you can't ship to my address?

Help! I'm unable to check out

Help! I think I've shopped on a scam site.

Do you offer price matching for items that have gone on sale or been further reduced?

What if I forgot to add a promo code?

Can I place a phone order?

Why have I received a payment verification email from Wyllo/NoFraud?

Why is my discount not working?

Why has my order been cancelled?

Can I change or cancel my order?

I was shipped an item with a security tag

I received the wrong size, item or package

Something is missing from my order; split orders and multiple parcels

What do I do if I’ve received an additional or incorrect item with my order?

Orders

Click & Collect FAQ's

Where can I return my Click and Collect Order?

Click & Collect

I want to work for DECJUBA

What is your bag policy?

How can I see if an item is available at my local store?

How can find a store location and their operating hours?

Can I place an order in store? Floor to Door

Stores

Where can I find Decjuba Kids?

How do I recycle my denim with Upparel?

What are you doing towards sustainability?

How can I find sizing information?

What if I can't find the item I want?

Do you stock the same products online and instore?

How can I search for an item online?

How do I care for my denim?

Product

Product & Stores

How do I return an item online?Updated 3 hours ago