If something is missing from your order, we're sorry for the inconvenience. Here's what you should do:

Double-check your order confirmation and shipment notice email(s) to make sure the item was supposed to be included in this parcel. Ensure that your order hasn't been split into multiple shipments. Sometimes, items are shipped separately, and you may receive more than one delivery.

If the item is indeed missing, please contact our Customer Service team through our help centre. Provide your order number and details of the missing item.

Our team will assist you in resolving the issue promptly and ensure that the missing item is sent to you as quickly as possible.

Thank you for your understanding and patience. We're committed to resolving this issue promptly and ensuring you're happy with your DECJUBA purchase.