If you've received an additional or incorrect item with your order, we're really sorry for the mix-up. Here's what you can do:

Head into Store: Please take the incorrect or additional item along with your proof of purchase to your nearest DECJUBA store. Our instore teams will be happy to help sort things out for you.

Contact Customer Service: If visiting a store isn't an option, no worries! Just reach out to our Customer Service team. Make sure to include your order number, details of the incorrect or additional item, and any relevant photos.

Please keep the original packaging and the incorrect or additional item, as they might be needed for the return process.

Our Customer Service team will guide you through the steps to return the incorrect item or manage the additional one. They will also make sure the correct item gets to you as quickly as possible.

Thank you for your understanding and patience. We're committed to resolving this issue promptly and ensuring you're happy with your DECJUBA purchase.