If your order is lost in transit, please follow these steps:

Check the tracking details provided in your shipping confirmation email to see if there are any updates.

Contact Australia Post, lodge an enquiry into your parcel. You'll need to provide them with your tracking number and any relevant order information. Aus Post conducts their own investigations, which can take up to a few days.

If the carrier cannot resolve the issue, contact DECJUBA Customer Service for further assistance. Don't forget to send us a rundown of your communication with the carrier.

We are committed to ensuring you receive your order, and we will help resolve the issue as quickly as possible.