How do I return an item online?Updated 20 days ago

You can return your online order within 30 days of purchase for a standard refund or instant refund with Refundid via our returns portal here.

We cannot accept or process returns sent directly to our warehouse unless they have been submitted through the appropriate portal.

Please note, In-store (including Floor to Door) and Click & Collect purchases can only be returned or exchanged in store.

We are unable to process exchanges through our online store. If you would like to exchange for an alternate item, size or colour please visit your nearest DECJUBA store.