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Delivery

How much does shipping cost?

Our shipping rates vary based on the delivery method and destination. Australia wide:. Standard Shipping: Free on orders over $100, $10 on orders under $100Priority Shipping: $5 on orders over $100, $15 on orders under $100Same Day Delivery (Melbourn

When will my order ship?

Once you place your order, it will be processed and dispatched within 24-48 hours. You will receive a shipping confirmation email with tracking details as soon as your order has been shipped. Your order may be shipped from multiple locations and you'

How long will my delivery take to ship?

Standard Shipping:Metropolitan Areas: 2-5 business daysRegional Areas: 3-7 business days. Priority (Express) Shipping:Metropolitan Areas: 1-2 business daysRegional Areas: 2-3 business days. Please note that these time frames start once your order has

Can I change my delivery address after my order has been placed?

You have up to 15 minutes from when your order is placed to review your order details and update your address. You can update this via your order confirmation email or by logging into your DECJUBA Insider account and selecting Orders > Order Details.

Why is my order delayed?

Your order may be delayed from dispatch at the warehouse for different reasons:. If your order is significantly delayed, you can track its status using the tracking information provided or contact DECJUBA Customer Service for further assistance.

Uber Delivery - Get Your DECJUBA Order in Under 3 Hours!

We’re excited to launch Uber Delivery as a service in select stores, making it easier than ever to get your DECJUBA pieces delivered within hours. Here’s everything you need to know about this new delivery option:. Uber Delivery is currently availabl

What shipping options do you offer?

We offer standard, priority and Uber 3hr delivery Australia wide. Same Day delivery in available in Melbourne metro locations on weekdays. All delivery timeframes and eligibility for certain shipping methods will be displayed at checkout. Please note

Do you ship internationally?

Yes, we do ship internationally! If your order is eligible for international shipping, this option will be displayed at checkout. Delivery timeframes vary by country:. United States, Canada: 5-10 business days. United Kingdom, Monaco, Switzerland, Un

Do you deliver to PO Boxes or Parcel lockers?

Yes, DECJUBA delivers to PO Boxes and Parcel Lockers. When placing your order, simply enter your PO Box or Parcel Locker details in the shipping address section to ensure your delivery is directed to the correct location. However, Same Day Delivery c

Will a public holiday delay my delivery?

We aim to dispatch orders placed over weekends and public holidays on the next business day - however please note during busy sale periods & weekends there may be a delay in dispatching your order due to an increase in order volumes. Please be assure