Orders

Click & Collect

Reach out to our team with all the key details so we can best assist you.

DECJUBA

We're hear to help! The Decjuba help centre can provide you with order support.

How much does shipping cost?

When will my order ship?

How long will my delivery take to ship?

Can I change my delivery address after my order has been placed?

Why is my order delayed?

Uber Delivery - Get Your DECJUBA Order in Under 3 Hours!

What shipping options do you offer?

Do you ship internationally?

Do you deliver to PO Boxes or Parcel lockers?

Will a public holiday delay my delivery?

Delivery

How can I track my order?

Why is my tracking id showing as invalid?

Can I authorise for parcel to be left without signature?

What do I do if my order is lost in transit?

Tracking

Delivery and Tracking

Holiday period - Extended returns

What is Decjuba's return policy?

Can I return an item I purchased on sale?

Can I exchange an item?

How long do I have to return my purchase?

What products are ineligible for returns?

Can I return my order shipped internationally?

Can I return a Decjuba item I purchased from another retailer?

Policy

How do I return an item online?

How will I be refunded & when will I receive my refund?

How do I return or exchange a faulty item?

What happens if my order is returned to sender to DECJUBA?

Process

Returns

DECJUBA Cashless payments trial

What payment methods do you offer?

Buy now pay later options

What is DECJUBA's Afterpay policy?

What is DECJUBA's Klarna policy?

What is DECJUBA's Zip Pay policy?

Payments

When will my e-gift card be be sent?

How do I use a gift card online?

Can I use an e-gift card instore?

My gift card isn't working?

Can I check my gift card balance?

When does my gift card expire?

Can you reissue a lost gift card?

I can't locate the PIN for my gift card

Gift Cards

Payments & Gift Cards

How do I resell with Authentified?

What does being a DECJUBA Insider entitle me to?

How do I get my 10% Insider discount?

How do I create an account?

I received a coupon code in an email and it's not working?

How to edit email preferences

How do I unsubscribe from emails?

INSIDER Account

How to get in touch?

Why am I receiving a 404 error?

Help! I can't get the site to work

Why am I getting an error message that you can't ship to my address?

Help! I'm unable to check out

Help! I think I've shopped on a scam site.

Do you offer price matching for items that have gone on sale or been further reduced?

What if I forgot to add a promo code?

Can I place a phone order?

Why have I received a payment verification email from NoFraud?

Why is my discount not working?

Why has my order been cancelled?

Can I change or cancel my order?

I was shipped an item with a security tag

I received the wrong size, item or package

Something is missing from my order; split orders and multiple parcels

What do I do if I’ve received an additional or incorrect item with my order?

Click & Collect FAQ's

Where can I return my Click and Collect Order?

I want to work for DECJUBA

What is your bag policy?

How can I see if an item is available at my local store?

How can find a store location and their operating hours?

Can I place an order in store? Floor to Door

Stores

Where can I find Decjuba Kids?

How do I recycle my denim with Upparel?

What are you doing towards sustainability?

How can I find sizing information?

What if I can't find the item I want?

Do you stock the same products online and instore?

How can I search for an item online?

How do I care for my denim?

Product

Product & Stores